Class Booking Rules

Our rules and booking procedures help make classes a great experience for all members.

  • You can make your class bookings via phone, in person at the centre reception, or via the App/Online Booking System.
  • To avoid any delays, do have your membership ID ready when making phone bookings.
  • This rule will not apply if the booking is for the same club.
  • For example, if you booked a class at HarbourFront Centre which ends at 1pm, you will not be allowed to book another class starting at 1:30pm at Great World City.
  • If your second second class is also at HarbourFront Centre, your booking will be allowed.
  • Do cancel as early as possible so that others can get a slot.
  • Cancellations will be available via the TFX app, telephoning the club or at club reception.
  • When a vacancy is available, an email will be sent to all members on the same online waiting list for that class. This member(s) who acknowledges the email will be given a slot on a first-come, first-served basis.
  • No email will be send to inform members that the said vacancy has been taken up.
  • Online waiting list will expire 2 hours before class commences. After which members may want to join the Walk-in queue at the reception.
  • Class ticket can be printed at the reception if you have a valid class booking.
  • Class ticker can be printed at the reception 2.5 hours prior to the class commencement time.
  • Class ticket cannot be printed if a class has already commenced.
  • In the unfortunate event that you lose your class ticket, you can obtain reprint at the reception. Reprinted ticket will have "Reprint" indicated on the class ticket.
  • Please ensure that you have collected the right ticket displaying your name and class details, especially during peak hours.
  • The company reserves the rights to cancel, change the class type of instructor without prior notice.
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