Class Booking Rules

Our rules and booking procedures help make classes a great experience for all members.
Classes Will Be Made Available For Booking 72 Hours Prior To Class Date
  • You Can Make Class Bookings Via Phone, In Person At Centre Reception Or Via The App/Online Booking System.
  • To Avoid Any Delay, Please Have Your Membership Id Ready When Making Phone Bookings.
  • This rule will not apply if the booking is for the same club.
  • For example, if you booked a class at Millenia Walk which ends at 1pm, you will not be allowed to book another class starting at 1:30pm at CIMB Plaza. If your second class is also at Millenia Walk, your booking will be allowed.
  • From1 November 2022, all class booking cancellation must be made within (4) Hours before the start of your booked session. Do cancel early so that others can get a slot.
  • Class bookings and cancellations will be available via the True App, telephoning the club or at club reception.
  • When vacancy is available, an email will be sent to all members on the same online waiting list for that class. The first member who acknowledges the email will be given the slot.
  • No email will be sent to inform members that the said vacancy has been taken up.
  • Online waiting list will expire 2 hours before class commence. After which members may want to join the Walk-in Queue at the reception.
    • Please be present at the class location at least 5 minutes before the start of your class. Otherwise, this will be considered as a No-show and your slot will be given to someone on the waiting list.
  • You will only be allowed into a class with a valid class ticket.
  • Class ticket can be printed at the reception if you have a valid class booking.
  • Class ticket can be printed at the reception 2.5 hour prior to the class commencement time.
  • Class ticket cannot be printed if a class has already commenced.
  • In the unfortunate event that you lose your class ticket, you can obtain and reprint at the reception. Reprinted ticket will have "Reprint" indicated on the class ticket.
  • Please ensure that you have collected the right ticket displaying your name and class details, especially during peak hours.
    • Members are reminded that they will be liable for a penalty fine of SGD25 if they are absent from 3 of the classes they have booked. The company reserves the rights to cancel, change the class type or instructor without prior notice.
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